General login questions
This FAQ is regularly updated. For the most recent questions or specific issues not covered here, please don’t hesitate to contact our support team.
For customers, go to:
- valipac.be to submit your declaration;
For affiliated waste management companies, go to:
- valipac.be to submit your bonus claims for your clients ;
- valipac.be to submit your packaging waste reporting ;
- valipac.be to submit your materials reporting .
Enter the email address known to us together with your password, and click ‘Continue’.
Your username is the email address registered as the file manager in our system. If you are unsure, please contact our customer service at customer@valipac.be or with your dedicated account manager.
Click the ‘Forgot password?’ link on the login page and enter your email address. You will receive a reset email from customer@valipac.be. Also check your spam or junk folder.
This can happen after multiple failed login attempts. Wait a few minutes and try again, or use the ‘Forgot password’ function to reset your password. If the problem persists, contact our customer service at customer@valipac.be or with your dedicated account manager.
Try a different browser (Edge, Chrome, Firefox or Safari), clear your browser cache and cookies, or open a private/incognito window with Ctrl + Shift + N. Always type the URL of the desired application directly into the address bar.
We are available from Monday to Friday from 08:30 to 12:00 and from 13:00 to 17:00. Please first contact your account manager. You can also reach us by email at customer@valipac.be or by phone at +32 2 456 83 10.
Contact your account manager or send an email to customer@valipac.be. Please be sure to include the following details: first name, last name, email address and phone number. Our team will process your request and send you an invitation to set a password. This invitation is valid for 5 days.
No, it is currently not possible for several people to access the same myDeclaration account at the same time. Each account has one active file manager. If you would like to change the user, please contact our customer service at customer@valipac.be or your dedicated account manager.
Use the ‘Forgot password’ function on the login page to request a new invitation. Note: this only works if an invitation has been sent before.
Yes, it is possible for you as a user to have access to multiple files and applications. To set this up, please contact our customer service at customer@valipac.be or your dedicated account manager.
Please first contact your account manager. You can also contact our customer service at customer@valipac.be or +32 2 456 83 10. After your identity has been verified, your email address will be updated.
Check that you are using the correct user’s email address and the correct URL mydeclaration.valipac.be.
No. If you submit your business declaration via MyFost, you do not have access to myDeclaration. Both platforms are separate and your declaration must be submitted exclusively through MyFost.