This FAQ is regularly updated. For the most recent questions or specific issues not covered here, please don’t hesitate to contact our support team.
Go to mydeclaration.valipac.be, enter your email address (the file manager’s) and your password, then click ‘Continue’.
Your username is the email address registered as the file manager in our system. If you are unsure, please contact our customer service at customer@valipac.be or +32 2 456 83 10. Always provide your client number.
Click the ‘Forgot password?’ link on the login page and enter your email address. You will receive a reset email from customer@valipac.be — also check your spam or junk folder.
This can happen after multiple failed login attempts. Wait a few minutes and try again, or use the ‘Forgot password’ function to reset your password. If the problem persists, contact our customer service.
Try a different browser (Chrome, Firefox or Safari), clear your browser cache and cookies, or open a private/incognito window with Ctrl + Shift + N. Always type the URL mydeclaration.valipac.be directly into the address bar.
Our customer service is available Monday to Friday from 08:30 to 12:00 and 13:00 to 17:00. You can reach us at customer@valipac.be or by phone at +32 2 456 83 10.
Send an email to customer@valipac.be with the following details: first name, last name, gender, email address, and phone number. Our staff will process the request and send an invitation to set a password. This invitation is valid for 5 days.
No, it is currently not possible for multiple people to have access to the same account at the same time. Each account has one active file manager. Contact our customer service if you wish to change the file manager.
Use the ‘Forgot password’ function on the login page to request a new invitation. Note: this only works if an invitation has been sent before.
Yes, it is possible for a file manager to have access to multiple declarations. Please contact our customer service for this.
Contact our customer service. After verifying your identity, they can update your email address.
Check that you are using the correct email address (the file manager’s) and the correct URL mydeclaration.valipac.be. If you submit your business declaration via Myfost, you do not have access to MyDeclaration — declarations are made exclusively through the Myfost platform. If the problem persists, contact our customer service with your member number.
No. If you submit your business declaration via Myfost, you do not have access to MyDeclaration. Both platforms are separate and your declaration must be submitted exclusively through Myfost.
In addition to your password, MyDeclaration asks for a second confirmation that it is really you. This can be done via a special security app on your smartphone or via an SMS code. This keeps your account protected, even if someone else knows your password.
This extra step protects your account even if your password were ever to be leaked. It is mandatory for all MyDeclaration users to ensure the security of your data.
After your first login, a screen automatically appears to set up your security. You choose between a security app on your smartphone or an SMS code. Follow the on-screen steps to confirm your choice. Once chosen, this method will automatically be used at the next login.
After setting up the extra security, you receive a one-time backup code. Store this code safely (write it down or take a screenshot) — you can use it to log in if you don’t have access to your app or phone. Also keep it in a place accessible to colleagues who may need to use the same account when the registered phone is not available.
If you still have your backup code, you can use it to log in. If you no longer have the backup code, contact our customer service at customer@valipac.be or +32 2 456 83 10. Our staff will verify your identity and reset the security so you can set up your preferred method again.
MyDeclaration works with Google Authenticator and Microsoft Authenticator, but other similar security apps can also be used. You can download these for free via the App Store (iPhone) or the Play Store (Android).
Log in to MyDeclaration. A screen with a QR code appears. Open your security app, tap the ‘+’ icon (Google) or the QR code icon (Microsoft), and scan the QR code. Then enter the 6-digit code shown in the app and click the arrow.
Open your security app and find the item named ‘Valipac’. Enter the 6-digit code shown on the login screen. Note: this code changes periodically — always use the most recent code.
Make sure the time on your smartphone is set correctly, as codes are time-sensitive. Also try entering the code immediately when it appears. If the problem persists, please contact our customer service.
If you still have your backup code, you can use it to log in. Then contact our customer service for a security reset so you can set up the app again on your new device.
After logging in with your email and password, you receive a one-time code by SMS on the phone number you registered. Enter this code on the screen to gain access. You can also choose to remember your device for 30 days, so you won’t need to enter a new code during that period.
Try the following: wait a few minutes (codes can be delayed), check your network signal, click ‘Resend’ for a new code, check whether your phone blocks messages from unknown senders, or restart your phone. If nothing works, contact us at customer@valipac.be or +32 2 456 83 10, providing your client number and the time of the issue.
Contact our customer service. They will verify your identity and reset the SMS verification so you can link a new number.
Yes, SMS confirmation codes are available for all of Europe, the United Kingdom and Switzerland. When setting up, select the correct country code (e.g. +32 for Belgium).
If you still have your backup code, you can use it to log in. If you no longer have the backup code, contact our customer service immediately at customer@valipac.be or +32 2 456 83 10 for further assistance.